Refund policy

Return and Refund Policy

At YES Online Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund guidelines below.

Returns

We accept returns for unused and unopened items within 14 days of delivery. To be eligible for a return, your item must:

• Be in its original packaging.
• Be in the same condition as when you received it.
• Include proof of purchase (receipt or order confirmation).

To initiate a return:

1. Contact our customer service team at support@yesonlinestore.com or call us at +1 (123) 456-7890.
2. Provide your order number and details about the item you wish to return.
3. Once approved, return instructions will be provided.

Refunds

Refunds are issued as store credit once your return is received and inspected. You’ll be notified via email once your return has been processed, and your store credit will be available for use immediately.

Important Note: items marked as "Final Sale" are not eligible for returns or refunds.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or provide store credit at no additional cost to you.

If you have any questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to ensure your shopping experience with YES Online Store is smooth and worry-free!